Kvetches from the Trenches - Job Seeker Complaints [Q1 2011]

Being a mid-level financial manager looking for work in this market is still tough. It has been for a while. When we have heart to heart discussions with these capable people, we hear many complaints. Here are some of them.

Complaints about Companies:

Companies are low-balling: Candidates feel that companies are taking advantage, and paying less for positions that should have a higher salary. One candidate we spoke with believes that companies are offering salaries that are 15-20% less then they feel they should be paid for the level of work required. Job seekers are frustrated with this price differential.

“I would rather work with an external recruiter”: Some candidates have told us that they would prefer to work with a recruiter they trust, rather than work directly with the hiring company. They feel they get more complete and reliable information in the search from an external recruiter.

Companies are taking too long to make a decision: During the height of the recession this was the most difficult issue with companies that were looking to hire. Now that we are passed those lows and on the way to recovery, companies are still taking too long to make decisions. Not only does time make it more difficult for companies to hire the best people (because the best candidates will not wait for them), companies are not helping their market reputation.

Getting stuck in HR Hell: The job-seeker hears about a job that sounds ideal for them. They send their resume in, because that is what they believe they are supposed to do. And then they wait. And wait. They wait for whoever is in charge of the company resume inbox to actually read their resume, understand what they do, and put them to the top of the pile. Good luck – you have now entered HR Hell. Most of the time, the person clearing the inbox and doing the initial assessment has no real clue as to what to look for in the resume. At best, they are working off a key word list.

Complaints about Recruiters:

Job seekers are not only frustrated with companies; they are frustrated with some recruiters too. Job seekers we have spoken with generally like recruiters, but not all of them. Here are some of their complaints.

Recruiters that don’t understand what I do: “When I have to explain what I do to a recruiter who doesn’t understand what I do, how can I be sure that she is representing me properly to the company?”

Recruiters that blast me: “I can’t stand when a recruiter presents me to a company that I did not give them permission to do so.”

Recruiters that don’t understand my market: “When I see area code XXX on my call display, I cringe. Those [Unnamed Large City] recruiters are the worst. They don’t have a clue about the market I live in.”

Recruiters that call me for roles that I said I wasn’t interested in: “I told the recruiter I was not interested in an internal audit position. Why do they keep calling me about internal audit roles?”

On the positive side, most of the job seekers we spoke with said that their complaints about recruiters are limited to a small number of them. Most recruiters, they feel, are reputable and provide quality service.

When I asked one job seeker whether he dealt with recruiters he would prefer not to deal with, he said: “I’m actively looking for a job. If a recruiter I don’t like to work with has a job opportunity for me, how can I pass up working with them? I need a job. I just hold my nose.”

Accountants are made, not born. (Or, How to become an Accountant.)

The challenge to someone who has made a career decision to become an accountant is: How do I become one?

A critical area of importance in becoming an accountant is education. Choosing the right university degree and right accounting designation is not an easy process.

Once you have decided the educational path to take, it is important to consider what career path to take. The most difficult question for someone starting their career is: How do I get my first job?

This question is difficult to answer, because most companies looking to hire want someone who can do the job and not have to be trained. So where does this leave the first time job seeker?

Co-Op Programs: The best way to get your first job is to have already had some experience. Co-op programs at universities are an excellent way to get that critical first job experience.


Clerical Office Work: Another way is to find an office clerical summer job. Accounting is more than just office work, but it is office work. Getting a summer job where you will help out with clerical tasks in an office can give you a feel for some of the key components of work life in an office. If you've graduated school and have never worked in an office environment, do you really know what you're getting yourself into? An Office is certainly a very different place then Campus.


Volunteer: Volunteering to do accounting tasks for a non-profit is an excellent way to get a leg up on starting your career. Many non-profits in your town have limited funds to pay for salaries, but do have many accounting tasks that need to get done. It can be a great way to learn the job of accountant.

Who you know: Don't forget calling on family and friends. Someone you know (or someone that knows someone you know) runs a small business. It could even be a home based business. Offer to help an entrepreneur with their accounting (for a small fee) - they will be very grateful for the help and you can learn about accounting for a business.

Another point to keep in mind – there is no better time than now to start building your career network. As you begin your transition from university or college to your career, it is very important to start using LinkedIn. Facebook is great for college life, but has limits in its value in your future career life. (Read our blog post: Is Facebook a Career Killer?) The earlier you get your 'friends' into a career focused networking tool like LinkedIn, the more opportunity you will have to add value to your future career and future employers. In the business world, who you know is as important as what you know. You will want to have your network you have developed at school work for you in your career.

So, how did you get your first accounting career opportunity?